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American Divers International (ADI) prides itself on being able to provide our customers with excellent dive locations using boat charters that have courteous and knowledgeable Captains and Divemasters, and clean and reliable boats. ADI does not, however, own these operations.
In order for ADI to get our great dive trip rates, we have to reserve space on the boat in advance. ADI is then obligated to either fill those slots or return them to the operator with enough time for the operator to sell those unused slots.
Therefore, ADI has a 72-hour cancellation policy on all dive trips:
· If a customer must cancel their dive trip and notifies ADI more than 72-hours before the departure time, ADI will refund the cost of the trip, or a credit for a future trip will be issued.
· If a customer must cancel their dive trip and notifies ADI less than 72-hours before the departure time or does not arrive to the boat by the departure time, ADI will be unable to issue a refund or credit, as we will be charged by the boat operator for that empty slot.
· If the boat operator cancels the trip (poor weather, mechanical difficulties, etc.) then a refund or credit towards a future trip will be issued by ADI.
· If the customer believes the weather is poor, but the operator still runs the trip, ADI will be unable to issue a refund or credit.
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